Understanding The Notification Banners

• Add ID
  • Example View
• Review Response
  • Example View
• Update
  • Example View
• Resend
  • Example View
• Resolve
  • Example View
• Edit and Resubmit
  • Example View
• Check Status In Portal
  • Example View

This article has been crafted to assist you in comprehending the various Purple Banners that may appear on your SamaCare authorizations. Delve into its insights to gain a deeper understanding of these indicators, empowering you to navigate your authorizations with clarity and confidence.

Add ID

• This banner appears when we are missing the authorization ID provided to you when you submitted the prior authorization request through the portal. It serves as a reminder to ensure that all necessary information is accurately included for seamless tracking. 

Example View

Review Response

• This banner appears when we have received an updated response that we would like you to review. It serves as a notification for your attention to ensure you are informed about any changes or developments related to the authorization.

Example View

Update

• This banner appears when your prior authorization request remains in draft status. If you have already submitted the prior authorization request, we kindly ask you to update the status to reflect the current stage of processing. This ensures accurate tracking and efficient management of your authorization requests.

Example View

Resend

• This banner appears when the prior authorization request has not been sent successfully. Please verify the fax number to ensure its accuracy and resend the request accordingly. Your attention to this matter will help ensure the smooth processing of your authorization request.

Example View

Resolve

• This banner appears when the portal requires multi-factor authentication (MFA). Please follow the prompted steps to complete the setup process. Setting up MFA enhances the security of your account and ensures we are able to check and update the status.

Example View

Edit and Resubmit

• This banner appears when your prior authorization request requires editing and resubmission. It serves as a reminder to review and update your request to ensure accuracy and completeness before resubmitting. Your attention to this matter ensures smooth processing and timely resolution of your authorization request.

Example View

Check Status In Portal

• This banner is only visible for CoPilot submissions. It enables you to check the status in the portal and update your Prior Authorization request. 

Example View

We're here to guide you through your prior authorization quest!