Incorrect Association - Removing File from the Authorization

 From the Authorizations 

• Let's get started!
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• Find Your Authorization!
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• Navigate To The Summary Details!
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• View The Response
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• Let Us Know Why You Need This Removed!
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As you select the authorization, it will open for your review. Should you discover that the attached document is unrelated to your patient—or if it is the right patient but the incorrect authorization—you hold the option to remove the document and return it to the queue for processing. Please follow the outlined steps below to gracefully navigate through this situation

Let's get started!

• Navigate to the Authorizations tab on the left navigation pane.

Example View

Find Your Authorization!

• Locate the authorization you wish to view and click on it to open.

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Navigate To The Summary Details!

• To access the documents associated with the events, click on the "View Response" icon.

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View The Response

• Once the authorization opens, review the attached document. If you find the document is unrelated to your patient, you can remove it and return it to the queue for processing. To remove the attachment, select the option labeled "Wrong File."

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Let Us Know Why You Need This Removed!

• Choose the appropriate reason and select the “Confirm” button. Once you complete this step, the file will be successfully removed and placed back into our fax queue to be attached to the appropriate authorization.
  

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We're here to guide you through your prior authorization quest!