Incorrect Association
Method 1: From The “View Response” Window
As you select the authorization, it will open for your review. Should you discover that the attached document is unrelated to your patient—or if it is the right patient but the incorrect authorization—you hold the option to remove the document and return it to the queue for processing. Please follow the outlined steps below to gracefully navigate through this situation.
Method 1: From The “View Response” Window
Let's get started!
- Navigate to the Authorizations tab on the left navigation pane.
Example View
Find Your Authorization!
- Locate the authorization you want to review and select Review Response to open it.
Example View
View The Response
- Once the authorization opens, review the attached document. If you find the document is unrelated to your patient, you can remove it and return it to the queue for processing. To remove attachment, select option labeled "Wrong File"
Example View
Let Us Know Why You Need This Removed!
- Choose the appropriate reason for removal from the provided options and select the “Confirm” button. Once you complete this step, the file will be successfully removed and placed back into our fax queue to be attached to the appropriate authorization.
Example View
We're here to guide you through your prior authorization quest!
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