Incorrect Association – Removing Files from an Authorization

• Method 1: From the “View Response” Window

• Method 2: From the Authorization Summary Details

• Method 3: From the Files Tab

When reviewing authorizations, you may occasionally find that an attached document does not belong to your patient—or that it’s the correct patient but the wrong authorization. In these cases, you have the option to remove the document and return it to the queue for processing.

To resolve this, choose one of the methods below based on the page you’re working from.

Method 1: From the “View Response” Window 

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• Navigate to the Authorizations tab on the left navigation pane.

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Find Your Authorization!  

• Locate the authorization you want to review and select Review Response to open it.

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View The Response

• Once the authorization opens, review the attached document. If you find the document is unrelated to your patient, you can remove it and return it to the queue for processing. To remove attachment, select option labeled "Wrong File"

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Let Us Know Why You Need This Removed!

• Choose the appropriate reason for removal from the provided options and select the “Confirm” button. Once you complete this step, the file will be successfully removed and placed back into our fax queue to be attached to the appropriate authorization.

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Method 2: From the Authorization Summary Details

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• Navigate to the Authorizations tab on the left navigation pane.

Example View

Find Your Authorization!

• Locate the authorization you wish to view and click on it to open.

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Navigate To The Summary Details!

• To access the documents associated with the events, click on the "View Response" icon.

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View The Response

• Once the authorization opens, review the attached document. If you find the document is unrelated to your patient, you can remove it and return it to the queue for processing. To remove the attachment, select the option labeled "Wrong File."

Example View

Let Us Know Why You Need This Removed!

• Choose the appropriate reason and select the “Confirm” button. Once you complete this step, the file will be successfully removed and placed back into our fax queue to be attached to the appropriate authorization.
  

Example View

Method 3: From the Files Tab

Let's get started!

• Navigate to the Authorizations tab on the left navigation pane.

Example View

Find Your Authorization!

• Locate the authorization you wish to view and click on it to open.

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Navigate To Files!

• To remove a file, go to the Files tab
• Find the file you want to remove and select "Click here".
• A confirmation window will appear asking fi you want to remove the file. To proceed with the removal, select "I am sure"

  
  

• Once you complete this step, the file will be successfully removed and placed back into our fax queue to be attached to the appropriate authorization.

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We're here to guide you through your prior authorization quest!